Trust Through Transparency: Michael’s On East Announces Final Phase of Reopening Preparations
Since COVID-19 first emerged in the Sarasota area, Michael’s On East has taken every possible precaution in the playbook to ensure the safety of its staff and guests, far exceeding CDC recommended guidelines and State of Florida requirements. We made a promise to our community to do everything within our power to earn your trust despite the world’s present uncertainty.
To date, while not mandated by the State, more than 80 team members were recently tested for COVID-19 by Passport Health. All employees are required to be tested prior to returning to work. All team members have undergone ServSafe training. The Restaurant has been sanitized professionally through ULV fogging using CDC-recommended & EPA-approved disinfectants. On a nightly basis, the kitchen areas and all floors are steam-cleaned. The in-house dishwashing machines have always been high-temperature, exceeding the industry standard chemical low-temperature wash. We have always felt it is our obligation to lead the hospitality industry by exceeding all minimum standards of guest and team safety.
We can confirm that out of more than 80 employees tested, only one result was positive for COVID-19. This individual is an asymptomatic carrier whose role does not involve public contact. Early estimates show that more than 10% of the population may be asymptomatic with the possibility of transmitting the virus. There is no evidence that COVID-19 is foodborne and those who have dined via Michael’s At Home should not feel concern.
Out of an extreme abundance of caution and a commitment to earning your trust through transparency, we have decided that immediately ceasing all food service operations for the next fourteen days is the right course of action. Our mission at Michael’s On East is to treat every guest “the way we would expect to be treated.” In this case, as heartbreaking as it’s been to make this decision, we know we’re doing the right thing and that you, our guests, deserve to know.
We consider this step the final phase of our reopening preparations. At this time, Michael’s On East plans to reopen its flagship Restaurant for dining, carry-out, and delivery on Tuesday, June 2, 2020. In appreciation for 33 years of overwhelming community support for our family’s business, we give you our personal word that we will not reopen Michael’s On East until we are 100% certain that we can safely invite you to be our guest.
Our team has worked diligently to offer curbside takeout and delivery, helping families maintain weekly rituals and important Passover, Easter Sunday and Mother’s Day traditions. We are proud of the dedication that they have shown as well as the wonderful meals our team prepared and delivered during this time.
More information about our commitment to serving you safely the Legendary Hospitality you deserve (and need) in these turbulent times and updates as we expect to reopen will soon become available on BestFood.com. Thank you, Sarasota, for your understanding, trust, and continued loyalty. Our community, including you, is what makes Michael’s On East so special.
We miss you and we can’t wait to invite you back to be our guest!
- Michael Klauber & Phil Mancini
FREQUENTLY ASKED QUESTIONS
We understand you may have questions. While this situation continues to evolve, here's what we want you, our guest, to know.
ARE YOU OPEN?
No. Through our intensive process for reopening, more than 80 team members were tested for COVID-19 and one result was positive in an asymptomatic carrier. Out of an extreme abundance of caution as we plan the final phase of our Reopening Protocol, we have decided that ceasing operations is the right course of action. At this time, we expect to reopen safely on Tuesday, June 2, 2020. We apologize for the inconvenience and appreciate your support during this time.
WHY WAS MY ORDER CANCELLED?
We apologize for the inconvenience, but Michael’s On East has decided to voluntarily cease all foodservice operations for two weeks following a staff member testing positive for COVID-19 with asymptomatic during a company-mandated test of 80+ staff members.
DID SOMEONE AT MICHAEL’S TEST POSITIVE FOR COVID-19?
Yes, we can confirm that a member of our team tested positive for COVID-19. This individual has been an asymptomatic carrier in a non-public-facing role.
WHO WAS THE EMPLOYEE?
For privacy reasons, Michael’s On East can not disclose that information. We can assure you that this individual’s role at Michael’s On East does not involve interaction with the public.
CAN I STILL ORDER FROM MICHAEL’S WINE CELLAR?
Michael’s Wine Cellar is continuing operations online and by phone only, and is fulfilling orders through curbside pickup, delivery and shipping. In-store shopping is not available at this time. www.michaelswinecellar.com / 941-955-2675
I RECENTLY ORDERED MICHAEL’S AT HOME. SHOULD I BE CONCERNED?
While we are not medical experts, we have consulted with infectious disease specialists and our trusted advisors in the healthcare industry. There is no evidence that COVID-19 is foodborne, and those who have dined via Michael’s At Home should not feel concern. Please consult a medical professional with further questions.
WHAT CAN I DO TO HELP?
We encourage all members of the Michael’s On East family and greater Sarasota community to do everything you can to keep yourself safe. This includes but is not limited to observing all social distancing guidelines, wearing a mask when in public, and thoroughly washing your hands regularly.
If our commitment to trust through transparency resonates with you, we sincerely appreciate your support of our business by purchasing gift cards online that may be redeemed once we reopen.